Customer Success Representative - New Business

  • Sales
  • Enschede, Netherlands

Customer Success Representative - New Business

Job description

Do you get thrilled by pursuing cold leads and generating revenue? Are you a hunter with a background in inside (tech) sales? Are you interested to work for a growing and innovative high tech company, where people and fun are part of our core values? We'd love to have you!

Your role as a Customer Success Representative – New Business at Xsens

As a Customer Success Representative – New Business you will have a fundamental role in achieving the ambitious revenue growth objectives for our MVN (Motion Capture) and MotionCloud products. In this exciting new role you are responsible for pursuing sales opportunities through inbound lead follow-up and outbound cold calls and emails. You must be comfortable making numerous calls per day, generating interest, qualifying prospects and closing sales. Furthermore, you will focus retaining and upselling existing business.

You will be part of the Customer Success team, working closely with our Global Sales and Product Specialist team. You will report to our Customer Success Director in Canada and be based in Enschede, the Netherlands.

Key challenges :

  • Source new sales opportunities through inbound lead follow-up and outbound cold calls, emails and online actions
  • Successfully identify, pursue and acquire new business relationships
  • Collaborate with the sales team on tactics to meet business objectives regarding opportunity development and closed business
  • Negotiate and find effective solutions to questions and requests with a focus on mutual benefit and lasting relationships
  • Retain and upsell existing business by proactively following up on expiring subscriptions
  • Document and track all leads, contacts, opportunities, and activity history


Xsens is looking for a highly independent and proactive Customer Success Representative – New Business. Someone who thrives in an environment where your hunter mentality and inexhaustible commercial drive are highly appreciated. You have:

  • At least 2 years of telemarketing or sales experience (including cold-calling) in a fast paced (high tech) environment
  • Bachelor degree in Commercial or related fields
  • Excellent communication skills, verbal and written
  • Self-starter with high level of energy and resilience
  • Excellent online lead scoping and targeting skills (e.g. Linkedin)
  • Account management (managing customer accounts), relationship building skill set/experience, able to prioritize/multi-task
  • Prior experience with CRM programs
  • Team player
  • Excellent proficiency in English

Working at Xsens

Xsens is more than a leading innovator in the field of 3D motion tracking technology. Working for Xsens is working with colleagues that are inquisitively and entrepreneurial by heart. Naturally, there is a high level of cooperation within our team. The team consists of people with multiple international backgrounds, a sportive mindset and driven to get the most out of themselves. They share a passion for movement and technology.

Xsens offers a position in an innovative, ambitious and international company, with an attractive compensation package. The informal culture allows for personal input, growth and development. Full training in our products and services will be provided.